Return & Refund Policy

Return & Refund Policy — Dojore.com

Thank you for shopping at Dojore.com. We want you to be completely satisfied with your purchase. This policy explains how returns, exchanges, and refunds are handled.

Returns

You may request a return within 60 days of delivery.

To be eligible, the item must be:

  • Unused

  • In the same condition that you received it

  • In the original packaging

Please note: Certain items cannot be returned, including personal care goods, intimate items, perishables, digital downloads, and gift cards.

Refunds

Once your return is received and inspected, we’ll notify you by email.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our mistake (defective, damaged, or incorrect item).

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact us at support@dojore.com.

Return Shipping

Customers are responsible for return shipping costs.

If the item is defective, damaged, or incorrect, Dojore.com will provide a prepaid return label.

Non-Refundable Situations

Refunds may be denied if:

  • Items are returned without authorization

  • Items show signs of use, damage, or missing parts not caused by us

  • The return request is made after the 60-day window

How to Start a Return

To begin a return, email us at support@dojore.com with:

  • Your order number

  • The item(s) you want to return

  • The reason for the return (optional but appreciated)

We’ll reply with detailed next steps.

Contact Us

If you have any questions about our Return & Refund Policy, contact us:

Email: support@dojore.com
Business Hours: Monday–Friday, 9 AM – 5 PM (MST)